While every project is unique because every client is unique, we have products that provide proven approaches to addressing challenges organizations often find challenging.
ART OF MEDICINE
The Art of Medicine® program is a powerful tool for assessing and managing provider and staff performance at the individual level.
Large datasets gathered throughout the delivery of healthcare are filled with valuable information, but potential insights are not in plain view. Understanding the context, along with related data sources, is needed to extract those insights. With the right tools and experience, EHR data sources can yield tremendous insights for driving improvement.
When making a purchase decision, a brand’s strength plays a tremendous role. Is it well-known? Is it respected? How does it differ from the competition and is it different meaningful ways? Measuring, adjusting and adapting your brand image helps ensure relevancy, retention and growth.
Assessing and maximizing the patient experience is a complex mix of opportunities, involving every point of contact from setting up an appointment to post-visit billing issues. Improving patient satisfaction requires a high-level understanding of what drives visit satisfaction combined with performance measures at the front line.
ART OF SERVICE
The Art of Service® gives managers an in-depth understanding of how their organization is performing through the eyes of its patients, identifying clear areas of opportunity to improve over time.
When things have gone astray, just having information is not always helpful. Service alerts provide local leadership with real-time notifications when their scores fall below a set threshold, allowing them to be aware of problems early and resolve them quickly.
COMMUNITY NEEDS ASSESSMENTS
Being a good corporate citizen is important to most organizations, especially those whose primary mission is to benefit communities. Community Needs Assessments help ensure that the funding and deployment of services is done in areas where they will create the greatest community benefit.